DEKTEK TILE DELIVERY & STORAGE INSTRUCTIONS

  1. CHECK FOR DAMAGE: Once you receive your shipment, the very first step is to check for damage. DAMAGE MUST BE REPORTED WITHIN 3 BUSINESS DAYS! See Damage Policy below for full details.
  2. PROTECT PALLETS:  DO NOT GET PALLETS OF TILE WET! DekTek Tiles must be kept dry while in the pallet (maximum of 21 days in pallets).  There is a protective pad between the tiles, that if it gets wet IT WILL DISCOLOR THE TILE!!!  If you plan on leaving the pallets outside, you must cover them well. If you plan on leaving the tiles outside for longer than 21 days, the tiles must be sealed to prevent discoloration. See storage policy below.
  3. STORAGE: DekTek Tiles cannot be stored longer than 21 days in the pallets because the protective pads can hold moisture and cause discoloration. If tiles need to be stored longer than 21 days, tiles should be taken out of the pallet and sealed. Once the sealed tiles have dried for 48 hours, you can re-stack in pallets or elsewhere using the same protective pads to protect the face of the tile. Be sure to stack the tiles back to back and face to face. Please call 218-380-9330 for questions or if you are not clear on this process. If you do not seal your tiles within 21 days, DekTek Tile is not responsible for any discoloration or coloring issues.

 

DEKTEK TILE DAMAGE POLICY:


We do our best to make sure shipments go as smoothly as possible. Sometimes however, circumstances outside of our control happen. In the unfortunate event freight damage were to occur on your shipment, please be sure to follow our Damage Reporting Policy:

 

DAMAGE REPORTING POLICY:

Even though we palletize the shipments very well, sometimes freight damage can occur. These are the steps that need to be taken:

  1. When the shipment arrives, check pallets for any obvious damage. Any pallet of tiles that is visibly damaged on initial inspection needs to be reported immediately to the driver of the freight company. We will then file a claim with the freight carrier and replace damaged tiles.
  2. Even if there is not any visible damage to the shipment, it is your responsibility to inspect the tiles WITHIN 3 BUSINESS DAYS and report damage of any kind within 3 business days after delivery. Our freight carriers only give us a short time frame to file a claim, so please understand if you were to report damage after 3 business days, DekTek Tile won’t be held responsible for replacing damaged goods, as we do not have any recourse with the freight carriers that caused the damage. In the event damage is reported to DekTek Tile after 3 business days, we will file a claim and do what we can to get reimbursement, but it will be up to the individual freight carrier whether they will honor any claims at that point or not.
  3. Upon inspection of the tiles, if damage did occur, photos of damage need to be taken and submitted to DekTek Tile. We will need to provide photo documentation to our freight carriers in order to file a claim. You can either email to: info@dektektile.com or text to 612-770-5725. Please note that some chipped or broken tiles can be used for cutting edge pieces.

 

Thank you for your cooperation. If you have any questions or concerns, please contact us at 218-380-9330.

 

Sincerely,

The DekTek Tile Team